Customer Support RSS



Shipping and Handling

SHIPPING PROCESS Please note processing and delivery times do not include Saturdays, Sundays and holidays. We do not ship to PO boxes or freight forwarders. If you are not available at the time of drop off, the carrier will leave a note at your door with the next delivery attempt date or details of the closest pick up location. SHIPPING TIME: Standard estimated delivery time after shipment leaves our warehouse is between 10 to 14 business days anywhere in Canada or in the continental USA. Delivery time for orders shipped to Europe or to International destinations will be between 14 to 18 business days.  SHIPPING INFORMATION: Once a purchase has been made, an email confirmation will be sent to the...

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Ordering Process

ORDERING Prices displayed on the website do not include taxes. When you place your order, at checkout, sales tax and customs duty fees (where applicable internationally) will be calculated on the total merchandise value and shipping charges. INTERNATIONAL ORDERS: For our international customers, all duty fees and brokerage fees imposed by the country you are shipping to are payed by Ellabee International. CANCELLATION POLICY Orders can not be cancelled or changed once submitted. If a change must be made, please wait until you receive your order. We will initiate the exchange or return policy then. We can’t cancel or change orders once they’re submitted. We apologize for any inconvenience. Feel free to reach our way with any question you may have by...

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Returns and Exchanges

  The Policy: Orders can not be cancelled or changed once submitted. If a change must be made, please wait until you receive your order. We will initiate the exchange or return policy then. We can’t cancel or change orders once they’re submitted. We apologize for any inconvenience. Feel free to reach our way with any question you may have by sending us an email at: mike@ellabeefashions.com Exchange and return requests must be made within 30 days of purchase and you must provide the garment in its original condition; including tags and garment bag. Proof of purchase is mandatory for all returns and exchanges Shipping costs for all exchanges and returns are the responsibility of the sender. Sending an email...

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